Our refund policy is valid for 7 days from the date of purchase. After 7 days, refunds are no longer available for accounting and VAT purposes.
If you haven’t supplied artwork or design files within this period, you may use your payment as a credit (voucher) towards another purchase or transfer it to someone else.
Where refunds are approved, please allow 7 working days for processing. If payment was made by credit card, note that a 3% transaction fee applies, and refunds can only be processed once funds have cleared.
We will gladly replace or reprint any items you are not 100% satisfied with, provided you contact us within 7 days of purchase.